Cancellation Policies
Cancellation policy from January to March, November and December 2023:
Credit card guarantee is compulsory. The hotel reserves the right to pre-authorise guests’ credit card prior to arrival.
Cancellations and modifications are free of charge until 6pm (Lisbon time), 7 days prior to the date of arrival. A fee equivalent to the 1st night's stay will be charged during the 7 days prior to the date of arrival, for cancellation, late modification, no-show or early departure.
Cancellation policy in January, February* and December 2024/2025:
Credit card guarantee is compulsory. The hotel reserves the right to pre-authorise guests’ credit card prior to arrival.
Cancellations and modifications are free of charge until 6pm (Lisbon time), 3 days prior to the date of arrival. A penalty of the 1st night stay will be charged for late cancellation/modification, no-show and early departure.
Cancellation policy in March* and November 2024/2025:
Credit card guarantee is compulsory. The hotel reserves the right to pre-authorise guests’ credit card prior to arrival.
Cancellations and modifications are free of charge until 6pm (Lisbon time), 5 days prior to the date of arrival. A penalty of the 1st night stay will be charged for late cancellation/modification, no-show and early departure.
Cancellation policy from April to October 2023/2024/2025:
Credit card guarantee is compulsory. The hotel reserves the right to pre-authorise guests’ credit card prior to arrival.
Cancellations and modifications are free of charge until 6pm (Lisbon time), 14 days prior to the date of arrival. A fee equivalent to the 1st night's stay will be charged during the 14 days prior to the date of arrival, for cancellation, late modification, no-show or early departure.
*Cancellation policy from 13th to 14th February 2024 and from 28th to 30th March 2024, inclusive:
Credit card guarantee is compulsory. The hotel reserves the right to pre-authorise guests’ credit card prior to arrival.
Cancellations and modifications are free of charge until 6pm (Lisbon time), 14 days prior to the date of arrival. A fee equivalent to the 1st night's stay will be charged during the 14 days prior to the date of arrival, for cancellation, late modification, no-show or early departure.
The Experience is valid from:
Until 29th December 2025, inclusive.
The Experience is not valid on the following dates:
30th and 31st December 2023
21st to 23rd June 2024, inclusive
30th and 31st December 2024
21st to 23rd June 2025, inclusive
T: +351 220 133 100 *
* National fixed line phone calls
